RK Logistics streamlined delivery operations and exceeded SLA metrics

The Challenge

For over four decades, RK Group has been a trusted logistics partner to some of the biggest names in Silicon Valley manufacturing, including innovators in semiconductor manufacturing and automotive. Specializing in the delivery of high-value parts and equipment, the RK Group faced a rapidly growing demand for its services as its business expanded. Package volumes increased tenfold—from tens of thousands daily to well over 100,000 packages across more than ten locations. However, maintaining efficiency and accuracy proved difficult due to outdated manual processes.

RK Group relied on paper-based tracking where drivers manually wrote down order and container numbers during deliveries. These handwritten records were handed to dispatchers at the end of each shift and then sorted to track shipments. This process created delays, errors, and inefficiencies. Real-time updates were impossible, leaving engineers who depended on critical parts for manufacturing lines to call dispatchers constantly for information about delivery times.

This antiquated system was no longer sustainable in an environment where speed, precision, and scalability were essential. RK Group required a modern, cloud-based solution to efficiently track deliveries, ensure accuracy, and provide real-time visibility into shipping operations—all while supporting its continued growth.

The TrackAware Solution

Faced with these growing challenges, RK Group turned to Sensitel and its TrackAware solution. Sensitel’s cloud-based logistics platform was purpose-built to address the inefficiencies of manual processes while delivering real-time shipment visibility and performance insights. The implementation process began with Sensitel collaborating with key stakeholders at RK Group to fully understand their requirements. Within just four weeks, TrackAware was deployed, bringing scalable, mobile-enabled tracking to RK Group’s operations. Drivers trained on the system in a quick, one-hour session, allowing for a seamless and rapid transition. With the TrackAware system, drivers were equipped with state-of-the-art Intermec CN50 mobile devices. These devices enabled them to scan packages at every pickup, capture receiver signatures (along with names and badge IDs), and document any damages with photos. This robust system replaced the reliance on paper records, digitizing delivery tracking and ensuring real-time updates for dispatchers and customers alike. TrackAware’s GPS-based tracking offered RK Group full visibility into driver locations and shipment status, while real-time alerts and notifications allowed the company to resolve delivery issues proactively. The platform also provided powerful data analytics, helping RK Group optimize staffing, route planning, and delivery times.

Business Outcome

The deployment of Sensitel’s TrackAware completely transformed RK Group’s delivery operations, leading to substantial improvements in efficiency, customer satisfaction, and scalability. The most notable achievement was the significant increase in on-time delivery rates. Service Level Agreement (SLA) compliance rose from high 70% to 98%, ensuring customers received their high-value shipments promptly and securely. Real-time shipment visibility greatly reduced the number of customer inquiries regarding delivery statuses. Calls and emails requesting updates dropped by 50%, freeing up the back-office team to focus on critical tasks. 

This improvement also strengthened RK Group’s reputation as a reliable logistics partner. Operational efficiency advanced on multiple fronts. Drivers experienced streamlined workflows, resulting in faster deliveries and improved job satisfaction. The enhanced system also allowed RK Group to optimize driver schedules and better allocate resources, significantly reducing turnover rates among drivers. TrackAware platform enabled RK Group to scale its operations without needing to increase costs. The ability to manage higher package volumes more effectively created a predictable and consistent process that supported rapid business growth, leading to RK winning many logistics services contracts at many new sites and warehouses.

Looking ahead, RK Group plans to standardize the TrackAware platform across additional facilities and customer bases, ensuring the continued success of its logistics operations. Through its collaboration with Sensitel, RK Group has embraced a new era of efficiency, transparency, and growth in its delivery services. With TrackAware as a core part of its operations, RK Group is well-equipped to meet the demands of Silicon Valley’s fast-paced, high-tech manufacturing ecosystem.